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Frequently asked questions

ORDERS

How can I track my order?

Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to track your order's status and estimated delivery date.

PLEASE NOTE: All orders placed on Friday will be processed the following Monday. Orders are not processed over weekends or holidays.
HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Once your order is processed, which usually takes 1-2 days, it'll typically take 3-5 business days to arrive if you are using standard delivery. Express shipping takes 1-2 business days. Delivery details will be provided in your confirmation email.

Please see our full shipping policy.
CAN I MODIFY OR CANCEL MY ORDER AFTER IT IS PLACED?

If your order has not yet shipped, it may be modified or cancelled for size adjustments or product additions only. No monetary refunds will be issued.

If your order has already shipped, it must be received and processed in accordance with our Exchange & Store Credit Policy.

To request an order modification, please email customerservice@ambrosiacouture.com and include your order number.

Please review our Return Policy for full details.

DELIVERY & RETURNS

What is the return policy?

All sales are final.

Ambrosia Couture does not offer monetary refunds under any circumstance.

If eligible, orders may qualify for an exchange or store credit within 14 days of delivery, provided the item is unworn and in original condition with all tags and security ribbons attached.

Please review our Exchange & Store Credit Policy for full details or contact

customerservice@ambrosiacouture.com with your order number.
DO YOU SHIP OVER SEAS?

Unfortunately at this time we do not ship outside of the US. Check back with us for updates on international shipping.

PAYMENTS

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept major credit cards, debit cards, and other secure payment methods, such as PayPal & Shop Pay. Your financial information is always kept confidential and secure.
DO YOU OFFER GIFT CARDS?

Unfortunately, we don't offer gift cards at this time. Please check back for an update on gift cards.