Order processing takes 2 days or less. Shipping times are typically 3-5 business days depending on your location.

Pre-order item ship times are specified per item.

During peak periods, including holidays & new seasonal drops, please allow a few extra days. We will send confirmation details, including all tracking information, as soon as it’s shipped.

Expected delivery times do not include weekends or bank holidays. Orders placed on a Friday after 2pm or bank holiday are shipped the first working day. USPS may deliver across weekends, often making for a shorter delivery time, but we cannot guarantee weekend delivery.

COST

We offer free shipping on orders over $150. Orders under $150 are shipped standard for a rate of $9. Express shipping is 1-2 days at a cost of $20

SIGNING FOR PACKAGES

We would recommend- where possible- signing for your order as customers are liable for any parcel left without a signature if done at their own request.

Someone else can sign for your delivery, however we sadly can not accept responsibility if the signature received at the delivery address is not the intended recipient.

TRACKING

You can track your order via the information given on the shipping confirmation email and on the accounts page on our website.

Alternatively, there may be circumstances that requires the courier to contact you. To help make delivery as smooth as possible please ensure you include correct details for both your contact number and email when processing an order through our store.

If you have checked all sources - mailroom, front door, neighbors, members of household- and still can not locate your parcel, please email us at customerservice@ambrosiacouture.com. We will open an investigation with our courier. Please note you will need to do this within 7 days of your expected delivery date.

The investigations can take up to 28 days. In this time the courier will try to locate the parcel.We would like to kindly advise that we have to allow our courier time to conclude their investigation before we can proceed on to the next steps.  

If delivery has been completed with our courier correctly, then sadly any parcels that are lost or stolen can not be covered by us.