We do our best to ensure that your order is shipped as soon as possible. Order processing takes 3 days or less. Orders placed on a Friday after 2pm or bank holiday are shipped the first working day. 

During peak periods, including holidays & new seasonal drops, please allow a few extra days. We will send confirmation details, including all tracking information, as soon as it’s shipped.

Please note that all orders placed on a non working day will be shipped the next working day.

Expected delivery times do not include weekends or bank holidays.

USPS may deliver across weekends, often making for a shorter delivery time, but we cannot guarantee weekend delivery.

SIGNING FOR PACKAGES

We would recommend- where possible- signing for your order as customers are liable for any parcel left without a signature if done at their own request.

Someone else can sign for your delivery, however we sadly can not accept responsibility if the signature received at the delivery address is not the intended recipient.

Any parcels that have been given a signature release, unfortunately can not be refunded or replaced, if the courier has delivered correctly.

If you choose to not have a signature, you will be responsible for receiving / obtaining your delivery.

TRACKING

You can track your order via the information given on the shipping confirmation email and on the accounts page on our website.

Alternatively, there may be an address query that requires the courier to contact you. To help make delivery as smooth as possible please ensure you include correct details for both your contact number and email when processing an order through our store.

Before contacting our customer service team, we always recommend you check for a card or with your neighbors in case they have signed for your delivery. 

If you have checked these options and still can not locate your parcel, please email us at customerservice@ambrosiacouture.com. We will open an investigation with our courier. Please note you will need to do this within 7 days of your delivery date.

The investigations can take up to 28 days. In this time the courier will try to locate the parcel.

Any parcels that have had a signature release given, we sadly can not be held responsible for.  We would like to kindly advise that we have to allow our courier time to conclude their investigation before we can proceed on to the next steps.  

If delivery has been completed with our courier correctly, then sadly any parcels that are lost or stolen can not be covered by us.