Refund policy
NOTE FROM AMBROSIA COUTURE
Every Ambrosia garment is created in intentionally limited quantities and produced with exceptional care.
We believe craftsmanship deserves thoughtfulness from the moment a garment is made until the moment it reaches the woman who will wear it.
For this reason, all sales are final.
Unless otherwise stated, all pieces qualify for an exchange or store credit in accordance with the policy below.
EXCHANGE & STORE CREDIT CONDITIONS
A request must be submitted within 14 days of confirmed delivery.
Returned garments must be returned exactly as received.
They must be:
- Unworn
- Unwashed
- Unaltered
- In pristine condition
- Returned with all original hangtags and security ribbons attached
Garments showing signs of wear, alterations, missing tags or ribbons, fragrance, cosmetic markings, or any condition inconsistent with a new garment will not qualify and will be returned to the sender.
Ambrosia Couture reserves the right to determine eligibility following inspection.
REQUEST AN EXCHANGE
To begin an exchange or request store credit, please contact:
customerservice@ambrosiacouture.com
Please include:
- Your full name
- Order number
- Item(s) requested
Once your request has been approved, a prepaid return label will be issued.
A $10 return shipping fee will be deducted from your issued store credit or applied toward your exchange.
Please return your garment using the provided label in secure, waterproof packaging.
After inspection, please allow 3–7 business days for processing.
Exchanges remain subject to product availability.
Should your requested size or style become unavailable, digital store credit will be issued.
STORE CREDIT TERMS
Store credit is delivered digitally via email.
It:
- Never expires
- Is non-transferable
- Cannot be redeemed for cash
ORDER CHANGES
If your order has not yet shipped, we are happy to accommodate requests to:
- Change your size
- Add additional items
Please note that cancellations do not qualify for monetary refunds.
Once an order has shipped, it falls under the Exchange & Store Credit Policy.
For all modification requests, please contact:
customerservice@ambrosiacouture.com
DAMAGES & DEFECTS
Every garment is individually inspected before leaving Ambrosia Couture.
If your order arrives with a manufacturing defect or an incorrect item, please contact us within 14 days of delivery.
Eligible manufacturing defects include:
- Non-functioning zippers
- Non-functioning buttons
- Open or compromised seams
Items must remain unworn and in original condition.
Approved claims will receive a replacement garment with shipping covered by Ambrosia Couture.
FINAL NOTE
Ambrosia Couture reserves the right to determine eligibility following inspection. To preserve the integrity, craftsmanship and condition of every garment, each return is individually evaluated.